Privacy Policy

We collect information you provide when you create an account, enroll with a clinic code, complete your profile, submit check-ins, record medications, report adverse events, or answer questionnaires. This may include contact information, account identifiers, clinic enrollment details, age group, sex, condition or diagnosis category, pain location and intensity, symptom responses, medication information, side-effect reports, PROM responses, consent choices, and app activity needed to operate the service.

We use information to create and secure your account, route your data to the correct clinic or clinician, provide patient monitoring features, show your own health history in the app, support clinical review in the Command Center, maintain service reliability, investigate security issues, and comply with legal or contractual obligations.

Patient data is linked to the organization, enrollment channel, and managing clinician or care team assigned during onboarding. Patients cannot freely choose or change their organization or clinician in the app. Clinic administrators may review or reassign enrollment according to clinic policy.

We do not sell patient health information. We share information with your enrolled healthcare organization, assigned care team, service providers that help us operate Pain.IQ, and other parties when required by law or with your direction or consent. Research use, when available, depends on the consent choices shown in the app and any clinic-specific agreements.

We use technical and organizational safeguards designed to protect patient information, including encrypted transport, authenticated access, tenant and clinician scoping, secure session storage on supported devices, and server-side access controls. No system can be guaranteed perfectly secure, but we work to limit access to authorized users and service providers.

You may access your account in the app, update supported profile fields, opt in or out of research sharing where offered, and request help with account access, correction, deletion, or clinic reassignment. Some requests may need to be handled by your healthcare organization because clinical records may be subject to healthcare, legal, or retention requirements.

You can delete your account in the app (Profile, then Delete account) or by request. See how to delete your account for what is deleted and what your clinic keeps.

Pain.IQ is not an emergency service and does not replace professional medical advice, diagnosis, or treatment. If you believe you may be experiencing a medical emergency, contact emergency services or your healthcare provider immediately.

For privacy or support questions, contact PainOS at support@painos.app.